Network Services

Technology Breaks

Computers often have automated updates go wrong, freezing out any activity until it is fixed. Servers seem to go down for no reason at all. Viruses and spyware sneak their way into the network and causes unforeseen, costly issues. Your website might crash due to bad code or a hacker. There are any number of things that can technologically ruin your day if you don’t have the proper support in place to fix them quickly and professionally.

Relying on the in-house, hobbyist IT person who knows a lot about computers doesn’t help if they are busy or out for the day. And, as smart as they are, they are no substitute for trained professionals who are available when you need them to diagnose and correct complex IT problems.

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Remote Support

Tech365 offers a solution to our clients that decreases the time to resolution (TTR) of IT issues, Tech365 Remote Support. We find that many times technical problems are relatively simple— and often times complex — technical problems that can be resolved without the need for an on-site visit. Technology is available to allow us fully secure access to your in-house computers and server. Using our secured remote support utility, we can diagnose and repair many common computer problems such as:

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On-Site Support

Not every problem can be solved remotely. In those situations, your lead engineer will come on-site to address and solve the issue at hand.

On-site visits enable us to discuss crucial or longer-term IT strategies, meet and dialog with staff, analyze potential on-site issues, and address those issues people only tell you about when you’re physically there.

As our slogan illuminates, we are available for your organization year-round

On-Site Support can mean different things to different organizations, so we provide a variety of services.

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Server Maintenance & Diagnosis

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Tech365 Disaster Recovery Services

Using their own resources, it is often far too expensive for a small or medium sized business and organzations to have a full-fledged Disaster Recovery Plan in place. Large corporations have massive data centers that ensure they (almost) never have downtime regardless of what goes wrong. But even banks and Google and Amazon have outages at times. Think of what happens when your business goes out of business, even for a little while.

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