Tech365 offers a solution to our clients that decreases the time to resolution (TTR) of IT issues, Tech365 Remote Support. We find that many times technical problems are relatively simple— and often times complex — technical problems that can be resolved without the need for an on-site visit. Technology is available to allow us fully secure access to your in-house computers and server. Using our secured remote support utility, we can diagnose and repair many common computer problems such as:

Our Tech365 Remote Support technicians can fully administer computers, laptops, and servers using an Internet connection from our offices, homes, or wherever else we may be as if we were standing in front of it. This technology has amazing benefits including:

  1. Quicker time to resolution
  2. Less Intrusive than being on-site
  3. Support can be performed after hours
  4. Client-friendly
  5. Eco-friendly saving costly resources
  6. Location of computers don’t matter
Our remote support services save timemoney, and headaches. Often times we are able to remotely connect within the hour, depending on availability of course, to address and resolve issues. We offer and highly encourage Tech365 Remote Support to our clients to enable them to save time on support and prevent costly downtime.